Support
How can we help?
Our team typically responds within 24 hours. For urgent issues, email us directly.
General Support
support@nalo.app
Privacy & Data Requests
privacy@nalo.app
Security Concerns
security@nalo.app
Partnerships
hello@nalo.app
FAQ
Frequently Asked Questions
Is my data secure?
We use bank-level security (AES-256 encryption) for all data. Your bank credentials are never stored on our servers — we use Plaid for secure bank connections. Our infrastructure is hosted on Google Cloud Platform with SOC 2 compliance.
How does Plaid work?
Plaid is a secure financial data platform used by thousands of apps including Venmo, Robinhood, and Coinbase. When you connect a bank account, you enter your credentials directly with Plaid — not NALO. We never see your bank login.
Can I delete my data?
Yes, anytime. Go to Settings, then Account, then Delete Account in the app. This permanently deletes your account and all associated data within 30 days. For data export requests, email privacy@nalo.app.
What's included in each tier?
Free: Bank connection, spending insights, net worth tracking, and limited AI coaching.
Premium ($7.99/mo): Unlimited AI coaching, Focus insights, Wallet rewards optimizer, What If projections, and all premium features.
Annual ($59.99/yr): Everything in Premium at a discounted yearly rate.
How do I cancel?
Cancel anytime in the app under Settings. Your subscription stays active until the end of your billing period. For App Store purchases, cancel through your Apple ID subscription settings.
Which banks are supported?
NALO supports over 12,000 financial institutions in the US through Plaid, including Chase, Bank of America, Wells Fargo, Capital One, and most credit unions.
Is NALO financial advice?
No. NALO provides informational insights and coaching to help you understand your finances better, but it is not a substitute for professional financial, investment, tax, or legal advice.
Do you sell my data?
Never. We do not sell, rent, or trade your personal or financial data to third parties. Your data is used solely to provide NALO's services. See our Privacy Policy for details.
Still have questions?
We're here to help. Reach out and we'll get back to you within 24 hours.
support@nalo.app